Accessibility Statement

This accessibility statement applies to the West London Retail Skills Hub website, retailskillshub.london

This website is run by West London Retail Skills Hub. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

The website is also compliant with Google Translate and other translation software.

How accessible this website is

We know some parts of this website are not fully accessible:

most older PDF documents are not fully accessible to screen reader software
live video streams do not have captions
there’s a limit to how far you can magnify the maps on our website

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the West London Retail Skills Hub via the West London College marketing department at marketing@wlc.ac.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email marketing@wlc.ac.uk

We’ll consider your request and get back to you in 10 working days.

If you cannot view the maps on our ‘contact us’ page, please call or email us for directions.

Technical information about this website’s accessibility

West London Retail Skills Hub is committed to making its website accessible.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to some of the non-accessible content listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

PDF Documents

Many of our PDFs are not compliant for the following reasons:

Ensure the first heading in a PDF is a H1 (WCAG 2.1 success criterion WCAG A 1.3.1)
Ensure PDFs specify a default language (WCAG 2.1 success criterion WCAG A 3.1.1)
Ensure PDF headings follow a logical order (WCAG 2.1 success criterion WCAG A 1.3.1)
Specify headings for every PDF (WCAG 2.1 success criterion WCAG A 1.3.1)
Fix untagged PDFs (WCAG 2.1 success criterion WCAG A 1.3.1)
Some use colours that do not meet minimum contrast (WCAG 2.1 success criterion WCAG A 1.4.3)
Ensure PDFs are machine readable (WCAG 2.0 success criterion A 1.1.1)
Some PDFs do not have alt-text for images (WCAG 2.0 success criterion A 1.1.1)
Define a title for all PDFs (WCAG 2.1 success criterion WCAG A 2.4.2)

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Maps

Our website makes use of embedded maps from Google Maps. Where these are not accessible, essential information is always provided in an accessible format like an address.

Preparation of this accessibility statement

This statement was prepared on 5 December 2024 It was last reviewed on 5 December 2024.

This website was last tested on 1 August 2024 against the WCAG 2.1 AA standard, using Silktide and Axe. The website is audited monthly against the WCAG 2.1 AA standard.