Distance Learning
Our distance learning courses are an easy and effective way to add to your skillset and CV, from your home, workplace or local library. They offer nationally-recognised qualifications taught remotely – meaning you don’t have to attend lessons in person. Sessions are usually conducted using interactive eBooks, and live or recorded classroom sessions.
Studying a distance learning course will:
- increase your knowledge
- improve your work prospects and development at work
- allow you to fit your study and learning around your other commitments
- enable you to study in the comfort of your own home
- give you the ability to set your own timetable and work at your own pace
Whichever course you choose, you’ll have a friendly assessor/tutor to contact by email or telephone for support and advice – and best of all, the courses are FREE, providing you meet the eligibility criteria!
If you need help or advice choosing, or want some help in enrolling onto the course – or even want a quiet place to come and study – please pop in and see us!
Retail Operations – Level 2
The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, retail support staff must be fully trained and equipped to meet customer needs. Whether you’re currently working in retail and looking for a recognised qualification, or looking to grow your knowledge to get a job, this nationally-recognised qualification can help.
Customer Service – Level 2
In order to have a truly successful business, good customer service is essential. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Learning how to deal with customers in a professional and courteous manner is essential. Whether you’re currently working in retail and looking for a recognised qualification, or looking to grow your knowledge to get a job, this nationally-recognised qualification can help.
Team Leading – Level 2
Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored. Whether you’re currently working in retail and looking for a recognised qualification, or looking to grow your knowledge to get a job, this nationally-recognised qualification can help.
Additional Courses
Equality & Diversity – Level 2
An understanding of equality and diversity is essential for working with customers. By understanding its importance, and topics such as personal and social identities, beliefs, values, stereotyping and labelling, prejudice and discrimination, you’ll learn how to better engage with a wide range of customers, create a welcoming environment, and boost customer loyalty.
Mental Health First Aid & Advocacy – Level 2
Whether you’re working front-line in retail, or in one of the many back-office roles, mental health is essential, both for you and your colleagues. By increasing awareness of mental health across all levels of staff, you’ll help foster a culture of care and support, where everyone feels valued and safe. Learning the practical skills to advocate for mental health, and support your colleagues, helps create a resilient, engaged team.
Other Distance Learning Courses
West London College, one of the founders of the West London Retail Skills Hub, offers a range of other distance learning courses, in areas including Business Administration, Social Work, Nutrition and Health, Healthcare, Management and more.
To view the full range of courses, please visit the WLC Distance Learning website.
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