Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them.

WE NEED YOU TO:

• Consistently deliver exceptional customer service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing the till system
• Welcome customers warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished, and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of Kurt Geiger loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with a weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Requirements:

• Strong communicator
• Understanding of excellent service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team.

When applying, include

• An up‑to‑date CV
• A covering note: Briefly describe your suitability for this role.

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Benefits

The opportunity to work in a supportive, collaborative team.

• Competitive basic hourly rate
• Amazing employee discounts
• Fabulous shoes!

Additional Information

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

CARVELA – Kurt Geiger does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the employment opportunities and benefits.