JOE & THE JUICE is a fast-growing, freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to 400+ stores across more than 20 countries with over 4,500 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe, and our concept extends beyond just the products themselves – to the people behind them.

Key responsibilities

• Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
• Recruitment:  Responsible for the recruitment, pre-boarding, and onboarding of team members, thereby ensuring optimal team positioning and a future talent pipeline.
• Employee Engagement: Develop and motivate your team through development plans and feedback, in-store training, team meetings, and by securing an employee engagement score that meets or exceeds the benchmark.
• Guest Experience: Ensure a guest-first approach, build strong guest relations within your local community in accordance with our brand behaviour principles, and increase overall guest loyalty.
• Operational Requirements: Maintain a safe, secure, and healthy working environment by enforcing hygiene, health, and safety standards, while ensuring compliance with brand and highest local standards and ratings.
• Shift Planning and Structures: Create an optimal store shift plan that accounts for seasonality, local events, and other factors affecting store traffic, ensuring an ideal workflow in accordance with company standards and the store budget. Managing employee absence, onboarding and offboarding, and ensuring that working time complies with contractual obligations, union agreements, and legal requirements.
• Stock Handling: Full ownership of stock handling, including, but not limited to, counting and ordering, to ensure optimal inventory and that the waste percentage does not exceed the specified monthly target.
• Performance Management: Accountable for building sales and optimising store EBITDA to achieve defined KPI targets.

KEY QUALIFICATIONS 

• Minimum 2 years of experience in a similar leadership role
• Experience in being a part of a team of +10 employees
• Excellent interpersonal skills
• Motivated to become a people-centric leader

KEY PERFORMANCE INDICATORS

• Operational Requirements: Hygiene standard, pest and fire safety control, and overall 4-wall compliance
• Employee Engagement: Employee engagement score, employee turnover, and quick quits
• Guest Experience: Returning guests, app conversions, complaints, waiting time, product availability, store audits.
• Store Performance: Sales target, waste, salary cost, productivity, overhead cost, and 4-wall EBITDA

WHY WORK WITH US

• Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories.
• Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities.
• Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programs, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons.

BENEFITS

• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Free fitness classes
• Store discount
• Conditions apply to all benefits. These benefits are discretionary and subject to change.

When applying, include:

• An up‑to‑date CV
• A covering note explaining your motivation for applying for this role and why you are the perfect candidate for this opportunity.
• National Insurance number
• Licenses and Certificates (optional)
• Supporting Documents and URLs (optional)
• Right to work documents
• Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

_{We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously cultivate a unique culture rooted in our virtues as the backbone of our company’s success: Positive Attitude, Inclusion, Social Ties, and Growth. By focusing on high Employee Engagement, we rely on our employees to uphold and promote our values, fostering a strong sense of belonging}

Closing Date Information

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community.