Starbucks is a global coffeehouse brand known for great coffee, friendly service, and welcoming stores where customers can relax and connect. The company is built on strong values, ethical sourcing, and creating a positive experience for both customers and employees. Joining Starbucks means being part of a supportive team focused on quality, community, and delivering the Starbucks Experience every day.

Summary of Key Responsibilities 

Responsibilities and essential job functions include, but are not limited to the following behaviours: 

Achieving Results

• Maintains a calm demeanour during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Delivers legendary customer service to all customers by acting with a customer-first attitude and connecting with them.
• Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean, organised workspace so partners can locate resources and products as needed.
• Provides consistently high-quality beverages, whole-bean coffee, and food products to all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Maintains regular and punctual attendance. 
• Assists with new partner training by positively reinforcing successful performance and providing respectful, encouraging coaching as needed.
• Contributes to a positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
• Recognises and reinforces individual and team accomplishments by using existing organisational methods.
• Acts with integrity, honesty, and knowledge to promote the culture, values, and mission of Starbucks.

Experience & Qualifications:

• No previous experience required
• Maintain regular and consistent attendance and punctuality
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security

Additional Information

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

Applications will be reviewed on receipt; only shortlisted candidates will be contacted for an interview. 

This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

We are committed to providing equal opportunities in all aspects of employment and maintaining a culture of inclusion, diversity, and equity.