As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, engaging potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

You are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 

What you’ll be doing:

• Proactively engage customers visiting the store or events to identify potential leads and build a pipeline of prospects through active interaction and data capture.
• Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
• Execute successful lead-capture strategies at events to maximise engagement and conversion opportunities.
• Efficiently manage and organise captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
• Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicating the value proposition to drive conversion.
• Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
• Maintain a positive, professional attitude at all times, providing an excellent customer experience that reflects Tesla’s values.

What you’ll bring:

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge or willingness to learn Tesla’s products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Previous experience providing excellent customer service.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• Driving license valid in the UK for 2+years
• A passion for Tesla’s mission to accelerate the world’s transition to sustainable energy.

Additional Information

• The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.
• This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.