The first Kurt Geiger store opened on London’s Bond Street in 1963.  Today, our brand has global appeal and is distributed in hundreds of cities worldwide. We operate over 70 stand-alone stores nationwide and over 400 stores globally. Beyond stand-alone stores and retail pop-ups, our retail partners include some of the world’s most famous department stores. We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city, its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It reflects the positive energy and love we have for our community and the many ways we collectively express our individual styles.

WE NEED YOU TO:

• Consistently deliver exceptional service
• Responsible for holding keys for the store and ensuring the security of the store at opening and closing in the absence of the senior management team
• Responsible for opening and closing the till system
• Welcome clients warmly, guide them to products and understand their needs to ensure a positive shopping experience, setting the standards for the wider team
• Efficiently manage stock by pair checking, organising the stockroom, and maintaining consistent standards to ensure smooth operations
• Ensure the shop floor is kept tidy and replenished, and that store standards are maintained
• Support your management team by working towards individual and team sales targets
• Provide details of loyalty programs, highlighting the benefits and encouraging participation to enhance their shopping experience
• Support with training and development of team members in the absence of the senior management team
• Assist in the preparation and planning of promotional activities
• Be a role model for our brand and adhere to uniform standards (all black, unbranded and reflective of the brand)
• Regularly participate in training activities to become a confident brand ambassador
• Support the management team during absences with a weekly trade report and conference calls
• Hold daily team briefs and set targets in the absence of the manager

Requirements:

• Strong communicator
• Understanding of excellent service
• Previous experience in retail
• Interest and awareness of key fashion trends
• Self-motivated and driven by targets
• Confident working in a team.

When applying, include

• An up‑to‑date CV
• A covering note: Briefly describe your suitability for this role.

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Benefits

This is a 39-hour-per-week full-time role with the opportunity to work in a supportive, collaborative team.

We also offer fantastic additional benefits:

• Generous bonus structure
• Gorgeous shoes each season
• Amazing employee discounts

Additional Information

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

Steve Madden is an equal opportunity employer. We welcome applications from everyone and value diversity – people of all backgrounds are encouraged to apply.