ONIVERSE is a renowned fashion retail company, specialising in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo.

About the Role:

Sales & Customer Service:

• Provide exceptional service.
• Oversee store opening and closing procedures.
• Contribute to store turnover by staying aware of daily sales targets and store objectives.
• Demonstrate comprehensive knowledge of the products and the brand.
• Ensure all staff and customers are informed about current promotions and offers
• Handle customer complaints, returns, and exchanges in accordance with company policy.
• Stay vigilant to prevent store thefts.
• Accurately process deliveries and complete associated paperwork.

Visual & Store Standards:

• Maintain store cleanliness and ensure proper replenishment.
• Keep window displays in line with Visual Manager guidelines.
• Provide suggestions for in-store merchandising

People Management:

• Drive team motivation and involvement.
• Ensure the entire team delivers a high-quality customer experience.
• Assist in the training and development of staff members.
• Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).

Security:

• Report any security issues immediately to the Store Manager or District Manager.
• Keep the office and safe securely locked when not in use.
• Handle money in accordance with company procedures.
• Ensure store keys are managed responsibly and never left unattended.
• Conduct staff security checks and ensure all areas of the store are secured before leaving.
• Monitor staff purchases to ensure compliance with company procedures.
• Verify that all internal and external doors and electrical appliances are secure before closing the store.

What we’re looking for:

• Passion for Fashion: A deep enthusiasm for the fashion industry.
• Brand Enthusiasm: Demonstrates enthusiasm for the Calzedonia brand, its products, and its quality.
• Sales & Customer Service Experience: Proven experience in sales and customer service environments.
• Approachable: Comfortable and confident in engaging with a diverse range of customers.
• Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
• Professional Image: Consistently presents a polished and professional appearance.
• Interpersonal & Time Management Skills: Excellent communication and time management abilities.

Benefits

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Available after six months of employment within the company.
• Staff Discount: Enjoy discounts on all our UK brands and worldwide.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 28 Days Paid Holidays
• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
• Career Progression and Personal Development: Opportunities for growth and development within the company.
• Referral Scheme: Benefit from our employee referral program.
• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
• Conditions apply to all benefits. These benefits are discretionary and subject to change.

When applying, include

• An up‑to‑date CV

• A covering note: Briefly describe your suitability for this role.

Additional information

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

We are committed to gender equality and fostering a fair, inclusive environment. We welcome applications from all individuals, regardless of background, and value the diversity that each person brings to our workplace.