We are currently seeking an enthusiastic and reliable individual to join our company as a Key Holder at our Intimissimi store located in Westfield London, White City.

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and Intimissimi Uomo.

Role Overview

Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.

Main Responsibilities

Sales & Customer Service:

• Provide exceptional service.
• Oversee store opening and closing procedures.
• Contribute to store turnover, being aware of daily sales targets and store objectives.
• Demonstrate comprehensive knowledge of the products and the brand.
• Ensure all staff and customers are informed about current promotions and offers
• Handle customer complaints, returns, and exchanges according to company policy.
• Stay vigilant to prevent store thefts.
• Accurately process deliveries and complete associated paperwork.

Visual & Store Standards:

• Maintain store cleanliness and ensure proper replenishment.
• Keep window displays in line with Visual Manager guidelines.
• Provide suggestions for in-store merchandising

People Management:

• Drive team motivation and involvement.
• Ensure the entire team delivers a high-quality customer experience.
• Assist in the training and development of staff members.
• Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).

Security:

• Report any security issues immediately to the Store Manager or District Manager.
• Keep the office and safe securely locked when not in use.
• Handle money in accordance with company procedures.
• Ensure store keys are managed responsibly and never left unattended.
• Conduct staff security checks and ensure all areas of the store are secured before leaving.
• Monitor staff purchases to ensure compliance with company procedures.
• Verify that all internal and external doors and electrical appliances are secure before closing the store.

Profile:

• Passion for Fashion: A deep enthusiasm for the fashion industry.
• Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
• Sales & Customer Service Experience: Proven experience in sales and customer service environments.
• Approachable: Comfortable and confident in engaging with a diverse range of customers.
• Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
• Professional Image: Consistently presents a polished and professional appearance.
• Interpersonal & Time Management Skills: Excellent communication and time management abilities.

What do we offer:

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Available after six months of employment within the company.
• Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 28 Days Paid Holidays
• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
• Career Progression and Personal Development: Opportunities for growth and development within the company.
• Referral Scheme: Benefit from our employee referral program.
• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.

Joining ONIVERSE means becoming part of a global family that prioritizes personal and professional development. We offer numerous opportunities for career advancement and believe in nurturing talent from within. If you’re looking for a career that’s dynamic, fulfilling, and full of growth opportunities, ONIVERSE is the place for you. Join us and be a part of a company that not only values your skills but also your potential.

We are committed to gender equality and fostering a fair, inclusive environment. We welcome applications from all individuals, regardless of background, and value the diversity that each person brings to our workplace. Take a look at our website for more information.