At AllSaints we are in the business of feelings – making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we’d love to talk to you.

We’re a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in-house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are AIISaints. Are you?

In this role, you will:

• Our stores are busy and the majority of your time will be spent on the shop floor. Your day will be varied, fast-paced and most importantly, fun!
• You will style our customers in our latest collections, sharing your detailed product knowledge and providing them with an exceptional brand experience
• You will actively maintain the store’s aesthetic, ensuring that products are readily available for our customers and that floor sets and standards are upheld at all times
• Stock replenishment, deliveries and digital orders will become part of your day-to-day, whilst utilising our digital tools to support a positive customer journey
• You will handle and respond to first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
• You will be empowered to make service decisions for our customers to resolve their issues, whilst retaining their loyalty and trust
• You will relentlessly put the customer at the heart of everything you do and work as one AllSaints team to get the best result
• You will greet our customers into our store and tailor your approach to support the purpose of their visit
• Housekeeping and ensuring staff areas are maintained to the highest level of expectation, showing pride in your surroundings at all times
• Working as one team with the same goal, you will support and observe your peers, seeking feedback to support your growth and development

Person specification (what we’re looking for)

• Friendly and attentive; you’ll constantly interact with customers in-store and online from all over the world to provide an exceptional customer experience
• Awareness and knowledge of our brand, our style and our brand values – you’ll support and influence your peers and customers alike
• Can do attitude and lots of enthusiasm – there’s a lot of time spent on interacting with customers and colleagues on our busy shop floors
• Good problem-solving techniques and ability to do so with pace, empathy and sometimes under pressure
• Tech-savvy; you’ll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
• You’ll be actively aware of brand campaigns, lookbooks and new product launches and a passionate advocate of all things AllSaints
• Excellent attention to detail
• A confident communicator
• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit
• Right to work in the UK.

What we offer

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• Potential to earn more from our team commission scheme
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• Up to 2 years service 33 days (25 days + bank holidays)
• Over 2 years service 36 days (28 days + bank holidays)
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to a discounted gym membership and corporate discounts
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, and menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more!

When applying, include:

• An up‑to‑date CV
• A covering note telling us why you’d be a great fit, and/or additional documentation you would also like to submit

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Equal opportunities

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.