River Island is a leading British fashion retailer, renowned for stylish, affordable clothing, footwear, and accessories for men, women, and children. With over 250 stores across the UK and a strong global presence, River Island combines trend-driven designs with a commitment to sustainability through its Kind Society initiative, offering customers an exceptional retail experience and the latest collections in a vibrant, modern setting.

What you’ll be doing:

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently manage duties in all areas of the store operation, including service, people, and operations.
• Empower the team within the store to deliver for the customer by always putting customer experience at the centre of decision-making.
• Full understanding of commercial tools and how to use them to drive actions to support store performance. 
• Support the Store Leader to deliver on store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high-performing, motivated, and engaged team who feel valued and recognised for their contributions.

What you’ll bring:

• You have a strong commercial mindset and thrive in a fast-paced, data-driven retail environment.
• You’re passionate about fashion and have a natural flair for visual merchandising and creating stunning store layouts.
• You possess excellent problem-solving skills and can quickly adapt to shifting priorities while maintaining a sharp focus on business objectives.
• You’re both creative and analytical, able to turn sales data into actionable insights that drive store performance.
• You’re an inspiring leader who motivates and engages your team to achieve ambitious goals.
• You have exceptional attention to detail and take pride in presenting a well-organised, visually appealing store.
• You’re proactive, results-oriented, and always seeking new ways to optimise product placement and sales opportunities.
• You have a deep understanding of your customer base and are excited to curate a shopping environment that meets their needs.
• And most importantly, love our products as much as we do, so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role in which priorities can shift quickly in response to sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store. 
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team. 
• Hands-On Role: While this position is strategic, it also requires hands-on involvement in product movement, floor resets, and physical tasks such as adjusting layouts, displays, and stock levels.
• Weekend Work: As part of the retail environment, you’ll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy periods such as sales events, product launches, or store promotions.
• Deadlines: Strong time-management skills are essential for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

Additional Information

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

RIVER ISLAND is an equal opportunity employer. We welcome applications from everyone and value diversity – people of all backgrounds are encouraged to apply.