Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Our quest to be seen as the most indulgent coffee has resulted in the highest-quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

Key responsibilities

Ultimately, you will be responsible for ensuring a premium customer experience through exceptional service and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

Being a proud and passionate ambassador of Nespresso.

Welcoming customers to the boutique and adapting to meet their needs.

Supporting them in finding their perfect cup of coffee and being on hand to deliver service-oriented sales, promoting our unique brand experience. 

What we’re looking for:

To be successful in this role, you will already have retail experience, ideally from a luxury background, but we are happy to consider those from a different industry who have the required skill set.

Other key attributes include:

• Strong communication and interpersonal skills. We are looking for confident and charismatic individuals who can deliver exceptional customer service.
• The ability to rapidly build strong, working relationships with your customer base and be happy to support where needed

Benefits:

• Complimentary Nespresso machine and monthly allowance of capsules
• Potential bonus
• 25 days annual leave
• Pension scheme

When applying, include:

• An up‑to‑date CV
• A short covering note telling us why you’d be a great fit

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

Equal opportunities

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.