New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES: 

• Open and close the store following the correct company procedures 
• Encourage continuous improvement through ongoing feedback 
• Support the Store Management team on overall store and back-of-house standards 
• Assist in training and coaching Associates 
• To achieve personal KPIs and contribute to overall store performance 
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store 
• Help to ensure the store remains as commercial as possible, following company guidelines  
• Adhere to the company’s policies and procedures 
• Responsible for maintaining health, safety, and environmental standards in the store  
• Perform other duties as required by the management team 

REQUIREMENTS FOR SUCCESS:

• Team Player 
• Previous retail experience desirable or proven experience in a team environment 
• Demonstrate customer service skills 
• A passion for retail and sales 
• Desire to learn 
• Ability to perform basic maths and general retail operational processes 
• Understanding of POS register systems  
• Effective communication skills 
• Flexible work schedule, including weekends and holidays 

ADDITIONAL BENEFITS:

• Competitive compensation 
• Potential to earn more through our Retail Bonus Scheme 
• Great development opportunities  
• Inclusive working environments across all our European locations 
• Generous staff discount 
• Project involvement across our European region 
• Flexible uniform package  

Closing Date Information

• The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.
• Applications will be reviewed on receipt; only shortlisted candidates will be contacted for an interview.
• This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

At New Balance, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.