ONIVERSE is a renowned fashion retail company, specialising in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo. As a strong communicator who enjoys working with the public, the Sales Assistant is responsible for delivering excellent customer service, meeting sales targets, and contributing to a positive team environment.

About the Role:

Sales & Customer Service:

• Deliver excellent customer service to all customers
• Establish relationships with customers
• Introduce add-ons, promotions, and upcoming events to enhance the customer experience
• Assist customers in fitting rooms, providing measuring and fitting services when requested
• Prioritise customer needs while performing any task within the store
• Operate cash registers with accuracy, ensuring a professional service and clear explanation of offers and discounts
• Report any transaction discrepancies to the Store Manager
• Adhere to cash handling rules and regulations
• Maintain the store’s cleanliness in compliance with Health & Safety regulations.
• Ensure merchandise is displayed correctly according to company guidelines
• Stay vigilant about store security and report any suspicious behaviour to the appropriate personnel
• Assist in any area of the store as requested by the Store Manager, including stock room duties
• Perform additional duties as needed to support the smooth running of the business

What we’re looking for:

• Passion for Fashion: A deep enthusiasm for the fashion industry.
• Brand Enthusiasm: Demonstrates enthusiasm for the Calzedonia brand, its products, and its quality.
• Sales & Customer Service Experience: Proven experience in sales and customer service environments.
• Approachable: Comfortable and confident in engaging with a diverse range of customers.
• Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
• Professional Image: Consistently presents a polished and professional appearance.
• Interpersonal & Time Management Skills: Excellent communication and time management abilities.

Benefits

• Monthly Bonus: Earn a monthly bonus based on store performance.
• Monthly Travel Scheme: Available after six months of employment within the company.
• Staff Discount: Enjoy discounts on all our UK and worldwide brands.
• Generous Uniform Allowance: Receive a uniform allowance per brand.
• 28 Days Paid Holidays
• Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
• Career Progression and Personal Development: Opportunities for growth and development within the company.
• Referral Scheme: Benefit from our employee referral program.
• Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
• Conditions apply to all benefits. These benefits are discretionary and subject to change.

When applying, include

• An up‑to‑date CV

• A covering note: Briefly describe your suitability for this role.

Additional information

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

We are committed to gender equality and fostering a fair, inclusive environment. We welcome applications from all individuals, regardless of background, and value the diversity that each person brings to our workplace.