Position Purpose
Support the team by delivering an exceptional customer experience, driving sales performance, sharing in‑depth product knowledge, and maintaining brand and store standards.

Key responsibilities

This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans.

Customer Service

• Proactively engage, greet, and assist customers, creating a welcoming and luxurious shopping experience.
• Listen actively to understand customer needs and provide tailored recommendations.
• Demonstrate sales excellence through upselling, cross‑selling, and relationship building to achieve individual and store targets.
• Offer styling advice and share product stories to inspire confident purchasing decisions.
• Handle customer complaints and requests professionally, ensuring high service standards are consistently met.

Brand Representation

• Represent the brand’s values, mission, and products consistently.
• Communicate brand stories and stay updated on collections and initiatives.
• Take ownership of personal development by participating in training and e‑learning modules.
• Support teammates by sharing product and styling knowledge.
• Contribute to a culture of continuous learning and mutual support.

Sales

• Scan items, process payments, apply promotions, and issue receipts.
• Manage returns and ensure smooth checkout experiences.
• Support with the processing of Marketplace and Omnichannel orders, including picking, packing, and processing of orders and returns.

Stockroom Support

• Maintain product availability and organised stock areas, supporting efficient store operations.
• Collaborate with management to ensure smooth stock flow between the sales floor and stockroom.

Product Knowledge

• Stay informed about product collections, materials, features, and brand stories.
• Educate customers to help them make informed purchasing decisions.
• Collect customer feedback to inform product offerings and improve service

Safety & Security

• Maintain safety standards in aisles and stockrooms.
• Follow and enforce loss prevention policies and minimise inventory shrinkage.
• Promote a respectful and safe environment for colleagues and customers.

Profile

Retail experience in a luxury/contemporary brand

Communicate honestly, openly, and constructively

Contribute to an inclusive culture of diverse styles and talents, working toward a clear purpose

Demonstrate flexibility and innovation in recognising and reacting to the changing business environment

You love working with international clients

Proficient level in English

When applying, include:

• An up‑to‑date CV
• A short covering note telling us why you’d be a great fit

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Additional Information

• This job description covers the main responsibilities, but it is not a complete list of everything you might do. In our stores, everyone pitches in and supports each other to keep things running smoothly day to day.
• Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.
• This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

We strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.