Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family-run business passionate about our exquisite products and experts at delivering a high-end, luxury customer experience that is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide how we work with our clients, colleagues, and communities.

What you’ll be doing:

We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.

• People Management – holding regular 121s, coaching and developing, creating a winning environment and celebrating success
• Sales Floor Management – ensuring all of our processes are followed, and the client’s needs are being exceeded
• Sales Excellence – support your team to meet and exceed sales targets while role-modelling strong personal sales through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross-sell of relevant complementary products, enhancing the overall shopping experience for our clients.
• Building Long Lasting Client Relationships – taking client care to the next level, going the extra mile
• We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like-minded, competitive, driven, commercial, and people-focused leaders to share our journey.

Skills & Attributes:

• Previous retail sales/management experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regard to working hours

During your initial induction, you will be mentored by an experienced Chisholm Hunter manager and supported by trained colleagues. We ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into taking on management responsibilities.

What we offer

• Advance your career within our expanding company, where over 80% of our current managers were promoted from within and started their career in non-managerial roles.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• 29 days annual leave, increasing to 30 days after 1 year, and assistant managers increasing an additional day per year’s service up at a maximum of 3 days
• Private Healthcare for Managers, Health Cash Plan with high street store discount perks, and Enhanced Maternity Leave
• Long service awards starting at 5 years
• Be part of a renowned, family-owned jewellery brand with a rich heritage and a commitment to further growth, where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development. We pay for colleagues to complete their industry JET qualification – and reward them when they pass!

Additional Information

• Applications will be reviewed on receipt; only shortlisted candidates will be contacted for an interview.
• The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.
• This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

CHISHOLM HUNTER is an equal opportunity employer. We welcome applications from everyone and value diversity – people of all backgrounds are encouraged to apply.