At StretchLAB, we believe everyone deserves to move through life feeling their best. Across our studios, our expert Stretchologists deliver one-on-one assisted stretching sessions designed just for you. Because no two bodies (or goals) are the same. Sales will be a major part of your role and your salary will be commensurate to targets, so you will need to be confident in being able to upsell packages and memberships to our clients, managing the Stretchologist and Reception team to maximise your selling prowess.

You will also be a part of the hiring and training process for new receptionists for our studios.

What you’ll do

Our ideal applicant is Proactive, reliable, enthusiastic, professional, and, of course, has an interest in health and fitness.

• Ensure the best possible experience for each client and rebooking wherever possible.
• Deal with any customer issues or complaints in a timely and professional manner aiming to resolve within 24 hours.
• Run Performance Reviews with your team.
• Upselling our services, packages and memberships, ensuring that the team are doing the same and hitting personal and studio targets.
• Be accountable and responsible for the financial achievements within the studio.
• Be responsible for standards and cleanliness across the Studio.
• Identify Hiring and Scheduling needs within your studio.
• Hiring and interviewing candidates to join your Studio and grow your team.
• Help onboard new team members via a structured plan.
• Support the reception team to deliver StretchLAB worthy customer service and environment.
• Aid the Management team to hire and train new Reception team members, and perform ad-hoc tasks.
• Our studios are open 7 days per week, so you will be available to work weekends.

What you’ll bring:

• Confidence in being able to sell packages and memberships to clients
• Experience working in the hospitality, health and beauty industry or fitness environment, preferably in a management position
• Experience delivering premium customer service face to face, over the phone and by email
• Experience in managing bookings and reservations 
• Knowledge of MindBody
• Experience working in sales towards set targets

We offer:

• Staff discount on Stretch sessions for yourself and your family
• Company social events and benefits
• Employee discount

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Equal opportunities

StretchLAB is an equal opportunity employer. We welcome applications from everyone and value diversity – people of all backgrounds are encouraged to apply.