Success in this role is built on strong commercial leadership, a passion for developing people, and the ability to inspire teams to deliver exceptional customer experiences while growing the category.

This is a highly visible role that combines commercial thinking, coaching, operational excellence, and innovation. You’ll spend time in stores across the business, supporting teams, driving standards, developing capability, and bringing new ideas to life. Whether it’s improving the customer journey, enhancing team confidence, or identifying growth opportunities, you’ll have a direct impact on the continued success of this exciting area of the business.

What will you do as a Piercing Specialist:

Grow the category

• Own piercing performance across all stores
• Identify opportunities to grow sales
• Drive attachment sales
• Support positioning as a leading high-street piercing destination

Store Experience

• Define and maintain best-in-class piercing standards.
• Ensure consistency in customer experience across all locations
• Support stores in delivering a confident, safe and engaging service.

Store Visits

• Regular store visits to review and drive performance
• Identify opportunities to improve conversion and experience
• Support the rollout of new initiatives

Operational Management

• Own all piercing-related administration (Licensing compliance) and training certificates
• Simplify the process for stores
• Ensure all legal and safety standards are met.

Innovate

• Trial new ideas
• Measure success and scale effective initiatives
• Work with the central team to bring ideas to life
• Collaborate cross-functionally to drive this category forward.

What you will need to succeed as a Piercing Specialist

• Commercial thinker – understands how to drive sales and KPIs in this category
• Comfortable with data, reporting, but using this data to drive insights and actions
• Strong attention to detail
• Proactive – brings ideas and solutions
• Confident working with store teams, field teams and head office functions with the ability to challenge constructively ad gain buy in.
• Can coach and support to drive positive improvements.
• Hands on
• Customer focussed

Desirable:

• Experience in multi-site retail
• Experience in piercing, beauty or operational improvement in stores.

What will we offer you in return?

• Competitive salary
• 23 days’ holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months of service
• A pension that you will automatically be enrolled in after 3 months
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early payday Friday finish
• A generous staff discount of up to 50% on our products
• Interest-free season ticket loans
• Additional discounts such as Westfield discount, Taste card membership etc

When applying, include:

• An up‑to‑date CV
• A covering note telling us why you’d be a great fit, and/or additional documentation you would also like to submit
• Your portfolio, if applicable
• Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service.

Additional Information

The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

This document describes only the general nature and level of work. It is not designed to cover an exhaustive list of all skills, activities, duties, or responsibilities required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

Equal opportunities

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual’s unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at careers@monsoon.co.uk to discuss any specific requirements.