Steve Madden is about fashion-forward products and great people. We are proud of our talented, diverse workforce. Our employees are energised, intelligent and passionate about our business and committed to providing excellent customer service.

Responsibilities:

• Ensure the customer service is of the highest standard at all times
• Handle all stock effectively and ensure back-of-house standards are maintained
• Support your Management Team in achieving company sales targets and operational goals
• Be a role model for our brand with our personal presentation standards
• Maintain store visual standards

Person specification (what we’re looking for)

As a supervisor with SM, you will drive sales with your passion for luxury footwear, support the team and be a fabulous service ambassador whilst representing our dynamic and innovative brand.
Using your extensive retail knowledge and excellent communication skills, you will form long-lasting relationships with customers and your team.
Delivering the very best shopping experience for our customers, you will proactively support back-of-house operations, create a seamless shop floor experience, and support the management team where needed.
To be successful, you will be an experienced seller with KPI knowledge, able to meet and exceed targets in a retail environment and have experience in supervising a team.

When applying, include

• An up‑to‑date CV
• A covering note: Briefly describe your suitability for this role.

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

Benefits

This is a 39-hour-per-week full-time role and the opportunity to work in a supportive and collaborative team.

We also offer fantastic additional benefits:

• Generous bonus structure
• Gorgeous shoes each season
• Amazing employee discounts

Equal opportunities

Steve Madden is an equal opportunity employer. We welcome applications from everyone and value diversity – people of all backgrounds are encouraged to apply.