At Hyundai, you’ll be working within a fast-paced, challenging environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the Company. We believe that the future of our organisation lies in the passion and capabilities of individual members, and commit to supporting and developing them to their full potential.

If you believe you have the experience and skills for this role, and  share our passion for rethinking what’s possible, and exceeding customer expectations, we warmly invite you to apply by completing the form below and sending your CV to us at the Retail Skills Hub: info@retailskillshub.london

Job Purpose

To provide a world-class customer-driven service where we can find the perfect balance between the needs of our customers and identify appropriate product offers from the Genesis brand. This role must strive for innovation, by closely observing the expectations of our customer requirements.

Key Responsibilities

• You accept incoming calls, identify the needs (test drive, consultation, other) and forward them to the appropriate contact person. 
• You welcome all arriving visitors, interested parties, customer, and partners, if possible, by name.
• You will support the team in the coordination and assignment of appointments (test drive, consultation, other)
• Look after our studio guests from presentation, demonstration to order
• Record all details and information on our CXP system
• Keep up to date with the specification/additions to our Genesis car range through our internal training system Campus.
• Support of the team in the organisation of events in the studio and, if necessary, also at official receptions. Especially when it is a logistical and administrative task.
• If necessary, you take over customer recalls and notifications
• Provide professional, courteous service to customers in studio
• You ensure cleanliness and order in the daily operation in the studio

About you:

• A-level or (preferably) training in the hotel or catering sector and / or in premium or luxury retail (automotive experience desirable but not a prerequisite) 
• Experience in customer care, hospitality, or higher catering, or premium/luxury retail experience with working in a team 
• Driving license class B
• Outstanding communication skills 
• Multitasking ability 
• Excellent communication skills
• Ability to deliver a best-in-class customer service